SCHEDULE A MAKE UP CLASS
We understand that sometimes your child needs to miss a lesson due to illness or personal reasons. We are pleased to provide two make up classes per term to those students with the following conditions:
Makeup classes can be organized through our Customer Portal HERE using your unique log-in details
Makeup classes offered subject to availability
Notification of missed classes must occur at least 2hrs before your child's lesson time. This is best done through our customer portal.
Makeup lessons must be completed within the same term and cannot be carried into next term.
Makeup lessons cannot be exchanged for cash refunds or credits towards next-term fees
If you do not notify us that a lesson or makeup lesson was not going to be attended you will forfeit the lesson
Membership & Customer Portal
As a member of Mentone Aquatic, you will receive a membership card to scan on entry to record attendance.
Access to our customer portal is also provided to assist you in tracking your child/ren’s progress, advising of absence, and booking make-up classes.
Search - SimplyPortal in the app store. Our centre's unique code is: b1101105. or alternatively can access HERE
Important Points for Parents
• Your child’s safety is our number one priority.
• Always watch your children, before, during and after their swimming lesson.
• Please stay focused and do not get distracted during your child’s lesson time.
• Please collect your child at the end of every lesson, particularly lower levels.
• Mobile Phones should not be used at all while your child is swimming.
• Please speak up if you see something that may appear to be unsafe in any way.
• Always stay (sit or stand) within a short distance from your child to assist your child if necessary.
• Parents of beginners should be in very close range of the lesson and should not leave at any time while the lesson is in progress.